Return Policy
Last updated: December 2024
We want you to be completely satisfied with your Python Precision purchase. Here is everything you need to know about returns, refunds, and exchanges.
Pre-Order Refund Policy
90-Day Guarantee
When you place a pre-order, your payment is charged immediately. If we do not reach our production goal within 90 days:
• You will receive a full automatic refund
• No action required on your part
• Refunds process within 5-10 business days
Cancel Before Production
You may cancel your pre-order at any time before your batch enters production:
• Contact support@pythonprecision.com
• Include your order number
• Full refund processed within 5-10 business days
After Production Begins
Once your batch enters production, pre-orders cannot be cancelled. You will receive your product, and standard return policies apply.
Shipped Product Returns
30-Day Return Window
We accept returns within 30 days of delivery under these conditions:
• Product must be in original, unused condition
• No signs of wear, use, or damage from handling
• Similar to footwear return policies — if it shows signs of use, it cannot be refunded
Return Shipping:
• Customer pays return shipping for non-defective items
• Python Precision covers return shipping for verified defective/faulty products
Non-Returnable Items:
• Products showing signs of wear or use
• Custom or personalized products (unless defective)
Refund Process:
Once we receive and inspect your return:
• Inspection completed within 3 business days
• Refund processed within 5-10 business days
• Refund issued to original payment method
Damaged or Defective Items
If your product arrives damaged or defective:
1. Contact us within 7 days of delivery
2. Include photos of the damage
3. Keep all packaging materials
We will:
• Send a replacement at no cost, OR
• Issue a full refund including original shipping
• Provide a prepaid return label if needed
We stand behind the quality of our products. Manufacturing defects are always covered.
Exchange Process
Need a different size or have questions about fit?
Before Your Order Ships:
Contact support to modify your order at no charge.
After Delivery:
1. Initiate a return for original item
2. Place a new order for desired item
3. We will waive shipping on the new order if requested
Questions About Fit?
Our heavy bags are 8" diameter and 35-65 lbs depending on fill. Contact us before ordering if you have specific space or weight requirements.
Contact Information
For returns and exchanges, please visit our Contact Us page and select "Returns" as your inquiry category.
Include your order number and reason for return. We typically respond within 1 business day.